Complacency kills creativity. In his new book, Unrelenting Innovation, University of Southern California business school professor Gerard Tellis explains why seemingly invincible market leaders stumble when upstart rivals introduce breakthrough innovations.
Arrogance has run amok lately. The news and business periodicals are peppered with stories of executives flying in private jets to ask for government handouts, taking large bonuses from employers who took billions in bailout money, and instigating organization-wide pay cuts and benefit rollbacks while keeping themselves immune from such changes. Indeed, it has been said that we are currently in an “age of arrogance” (Gibbs, 2009).