Karen

3 years after deploying SAP, we began to experience major process break downs and chronic user and system problems. Our business customers in Finance, Supply Chain, Procurement and HR had escalated these chronic problems to our leadership team. We were unable to pinpoint the root causes and were under pressure to fix the situation. WGA helped us identify a number of “misses” and business changes that were not in our design. WGA assessed, diagnosed, prioritized and helped us take corrective action quickly. WGA enabled us to triage the situation and re-established confidence with our internal business customers.

3 years after deploying SAP, we began to experience major process break downs and chronic user and system problems. Our business customers in Finance, Supply Chain, Procurement and HR had escalated these chronic problems to our leadership team. We were unable to pinpoint the root causes and were under pressure to fix the situation. WGA helped us identify a number of “misses” and business changes that were not in our design. WGA assessed, diagnosed, prioritized and helped us take corrective action quickly. WGA enabled us to triage the situation and re-established confidence with our internal business customers.

KarenSenior Director SAP Center of Excellence$61B Media & Entertainment Company
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